FREQUENTLY ASKED QUESTIONS

What is an excess?
An excess is the amount that you are responsible for in the event of a claim. This means that both the insured and the insurer share in the cost of claims. It also encourages the policyholder to exercise greater care in avoiding accidents.

What is a No Claims Discount?
A No Claims Discount (NCD) is a reward given to the policyholder who maintains a claims free experience. A discount is given each year when there is no claim on the policy up to five years.

Why is it important to do a valuation?
Valuations play a vital role in ensuring that you insure your vehicle for that value that it is worth on the local market. This is particularly important as claims are paid based on the market value of the vehicle.

Who is the “Third Party”?
The person who claims against the insured person (you), when loss, damage or injury has occurred, as a result of the insured person’s negligence (whatever form that negligence may take).

What is “personal accident”?
Personal accident refers to the accidental death or injury to the insured. The insurance company will pay compensation to the insured and/or spouse or their personal representative.