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Are you interested in exploring a career in Insurance or you are simply passionate about serving and delivering premier service to customers?

We are looking for suitable candidates who are not only passionate about their profession and developing their career but will proudly represent the TRINRE brand regardless of the position they fill. Persons that also embody our values and principles which guide the way we work.

If you are interested in being a part of TRINRE's team of professionals, then please send your resume to  This email address is being protected from spambots. You need JavaScript enabled to view it. .


Job Opportunities

Customer Service Representative - Tobago

JOB SUMMARY

The Customer Service Representative is responsible for risk-evaluation, preparing policies, handling claims related matters in support of company's onjectives and providing quality customer service.

MAIN DUTIES & RESPONSIBILITES 

  • Provides quotations according to underwriting guidelines;
  • Verifies and enters information and produces policy documents and certificates;
  • Assesses vehicle damages, verifies validity of vehicle inspections and completes necessary claims forms/reports for submission to Head Office;
  • Verifies and collects information on claims and performs relevant administrative functions to facilitate prompt processing;
  • Maintains records as required;
  • Conducts timely renewal process to optimize retention ratios;
  • Supports the development and maintenance of a team environment by performing other related duties;
  • Adheres to Anti-Money Laundering and other regulatory requirements

PERSONAL ATTRIBUTES 

  • Sound Judgement
  • Detail-oriented
  • Customer-oriented
  • Good Listener
  • Results-oriented
  • Excellent team player
  • Strong communicator

QUALIFICATIONS & EXPERIENCE

  • At least three (3) years experience in a similar position;
  • Minimum of 5 CXC passes including English and Mathematics and 2 A'levels;
  • Working knowledge of all classes of insurance;
  • Completion of Insurance courses;
  • Proficient in Microsoft Office Suite

 

Application Support Specialist

JOB SUMMARY


The Application Support Specialist is primarily responsible for providing application support to all of TRINRE's internal customers.This support entails maintaining the availability of all application servers as well as attending to end user requests surrounding any of there applications.

The majority of the person's time is spent interacting with the end users to understand and revolve requests in a timely and effective manner, database maintenance, performing SQL queries, completing reports and coordinating with all application support vendors when changes to the application needs to be fulfilled. All activities must conform to organizational guidelines and standards and to all legal, statutory and regulatory requirements.


MAIN DUTIES & RESPONSIBILITES 

  • Performs preventative maintenance and administers all application servers employed by the company. All maintenance tasks should be in alignment with ICT's documented procedures to ensure availability of service; 
  • Monitors and Manages helpdesk tickets that relate to application requests and issues. Prioritization of these tickets is key while managing end user expectation;
  • Maintains organizational efficiency by providing prompt and effective support for end user requests as well as any application issues/problems identified;
  • Provides application training/knowledge transfer to end users in support of their job function;
  • Understands and defines business requirements by inteacting with management and end users, translating these requirements to the application vendor in order to construct the appropriate software modifications;
  • Writes and executes SQL queries, sorts and manipulates data as to provide meaningful reports by management and end users;
  • Coordinates with application vendors for the deployment of upgrades and bug fixes;
  • Designs, implements and documents all disaster recovery procedures as it relates to each application server;
  • Maintains the company's data dictionary for deployed applications and performs regular data integrity checks;
  • Reports on departmental workflows as well as creates and maintains data forms used by the company data capture;
  • Assists and oversees ICT's operational activities in the abscence of the ICT coordinator;
  • Reports on daily, weekly and monthly performance activities as well as report on all tasks and objectives assigned in accordance with the reporting schedule defined by the ICT coordinator.
  • Supports the development and maintenance of a team environment by performing other related duties and coordinating with team members.

PERSONAL ATTRIBUTES 

  • Highly organized
  • Detail-oriented
  • Results-oriented
  • Effective communicator
  • Able to multi-task
  • Good team player
  • Confidential
  • Proactive
  • Able to complete tasks in a timely manner
  • Able to work with little supervision

QUALIFICATIONS & EXPERIENCE

  • Experience in administering Industry Standard SQL Database Platform;
  • Functional in SQL Script development;
  • Relational Database development and management;
  • Business/Systems Analyst methodology and approach;
  • Strong Documentation skills;
  • Strong Interpersonal skills;
  • Ability to conduct staff training;
  • Microsoft Office Proficiency (MCP Qualification);
  • Experience in Client/Server Applications;
  • Experience in Web Applications.
  • Able to complete tasks in a timely manner
  • Able to work with little supervision

 

Career Openings within our Business Development & Agency Network

If you are highly motivated, passionate about service and have a proven track record of success, we invite you to apply.

Please submit your application to This email address is being protected from spambots. You need JavaScript enabled to view it. or via post or by hand to The Marketing Manager, TRINRE Insurance, #69 Edward Street, Port of Spain, with the following information:

  • A current resume
  • Proof of qualifications and licensing
  • A detailed account of your portfolio (for Agents)

Business Development Representatives

QUALIFICATIONS & EXPERIENCE:

  • A first degree in business or management.
  • At least three (3) years' experience in a sales environment.
  • Examine and analyze all claims documents to ensure proper evaluation and settlement. Provide recommendation to management.
  • Visit vendors to obtain quotation/update price list for parts as required.

Agents

QUALIFICATIONS & EXPERIENCE:

  • Successful completion of the State Licensing Examination.
  • A portfolio of customers would be an asset.